Standard installation is included with your base Viasat price. During your installation appointment, your installer may find that aspects of your home or property require a custom installation. This is uncommon, but when if a custom installation is necessary, your technician will quote a price for the additional custom installation work. If you agree to the additional fee, you are responsible for paying the custom installation fee at the time of install. If you prefer to have a second installer come out and asses your situation, you can contact Viasat Customer Service to set up a second appointment.
At the time of your order, your customer service rep can advise you whether Viasat WiFi is available in your area. WiFi technology allows you to wirelessly network your home and eliminate messy and inconvenient cables. If you purchase the WiFi option, Viasat will supply a combo modem that also serves as a wireless router, and your installer will set up the router according to your preferences. If you prefer to purchase your own wireless router, the Viasat installer will not set up your router as part of the installation appointment. In that case, your Viasat technician will set up an internet connection with the primary computer of your choice, and you will be responsible for setting up your wireless router. High quality wireless routers are widely available at modest prices, and set up is relatively easy, but we always recommend Viasat installation and set up as your best option.
Once your Viasat Internet connection is established, the installer will answer any questions you may have, and will have you sign the Customer Agreement. You will get an email address, access to the Viasat Portal, and access to ViaSat Customer Service if needed.